Booking Terms & Conditions

Thank you for choosing to stay with us at Chyvounder. We hope you enjoy a peaceful and relaxing stay.

Your agreement is with Hideaway Stays and its owners. References to “we”, “us” and “our” refer to Hideaway Stays. References to “you” refer to the person making the booking and all members of your party.

Bookings & Payments

All prices are as displayed at the time of booking via our online booking system.

Your booking is only confirmed once full payment has been received and a confirmation email has been issued.

Arrival & Departure

Check-in is from 4:00pm onwards.

Check-out is by 10:00am on the day of departure.

Where possible, we may accommodate early arrival or late departure requests, but this cannot be guaranteed.

During Your Stay

We welcome well-behaved dogs. Please ensure:

• Dogs are kept under control at all times
• All waste is cleaned up promptly

Unless agreed in advance, the following are not permitted:

• Drones or radio-controlled devices
• Decorative outdoor lighting installations

We reserve the right to refuse entry or terminate a stay if behaviour is considered disruptive, unsafe, or detrimental to the property or other guests.

Liability

We cannot accept responsibility for:

• Loss or damage to personal belongings or vehicles
• Injury to guests or visitors during their stay

Guests are responsible for taking reasonable care during their visit.

Cancellation Policy

We strongly recommend that guests take out appropriate travel insurance.

By making a booking, you agree to the following cancellation terms:

• More than 3 days before arrival: Full refund
• Less than 3 days before arrival: Refund minus one night stay (to cover administration and transaction costs)
• On or after the arrival date: No refund

No refunds or credits will be issued for unused nights or early departures.

Electric Vehicle Charging

Electric vehicles must only be charged using an approved external EV charging point.

Charging via the property’s mains sockets (indoor or outdoor) is strictly prohibited.

Any unauthorised charging may result in:

• A £150 call-out fee
• Full cost of any damage or required repairs

General Information

All property descriptions are provided for guidance only. While we aim to ensure accuracy, we cannot guarantee that all information is free from errors or omissions.

We reserve the right to update these terms at any time. Continued use of the site and property confirms acceptance of the latest version.