Privacy Policy

Last updated: January 1st 2026

At Hideaway Stays, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a booking with us.

1. Who We Are

Hideaway Stays operates Chyvounder, a private holiday let in Perranuthnoe, Cornwall.
You can contact us at:

📧 [email protected]
📞01736 804545

2. Information We Collect

We may collect the following information when you interact with us:

Your name, email address, phone number, and postal address

Booking details, dates of stay, and payment information

Any messages or enquiries you send us via forms or email

Basic website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

Process and manage your booking

Communicate with you before, during, and after your stay

Improve our website and guest experience

Comply with legal or tax obligations

We never sell or rent your personal data to third parties.

4. Storing and Protecting Your Data

We take reasonable steps to keep your data safe using secure systems and password protection.
Your information is stored in the UK or the EU and will only be retained as long as necessary for the purposes outlined above.

5. Sharing Your Information

We only share information when necessary to complete your booking — for example, with:

Payment processors or booking platforms (e.g. Airbnb, Stripe, or others)

Professional service providers such as accountants or web hosts

Each partner is required to keep your data secure and use it only for the agreed purpose.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request corrections or deletions

Withdraw consent to receive marketing communications

Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re concerned about how your data is used

You can exercise these rights by contacting us at [email protected].

7. Cookies

Our website uses cookies to improve browsing and understand how visitors use our site.
You can manage or disable cookies in your browser settings at any time.
Please see our Cookies Policy for full details.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The updated version will always be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
📧 [email protected]

📞01736 804545